Managed Service Provider

Managed IT Infrastructure

IT Infrastructure Monitoring

We set up and configure IT infrastructure monitoring tools to ensure prompt detection of any IT issues occurring within your IT environment and provide reports on the performance of your IT infrastructure

IT Help Desk and Troubleshooting

We provide help desk services and address IT issues of various severity and complexity.

We timely address the issues that may potentially damage your IT infrastructure or its components. We analyze the possible business impact of an incident and suggest preventive measures. Should an incident occurred, we resolve the incident and then thoroughly study the event to identify the root cause. We then analyze the business impact and suggest preventive measures.

IT Infrastructure Enhancement

We help identify inefficiencies in, as well as plan and design expansion of, your IT infrastructure. We then help support teams adapt to the changed IT infrastructure by delivering appropriate training.

Hardware Support

Everything needs to work together seamlessly to have an efficient and secure IT environment capable of providing your business with the best experience for you and your users. Incompatible or out of date hardware can lead to unexpected and unwelcomed downtime.  Let your trusted partner work with you to bring it all the pieces of the puzzle together.

Cybersecurity & Virus Protection

Having a well thought-out and solid IT infrastructure is futile if it is not protected. Today, threats can come from every direction and business has to be prepared. From making sure the front door is locked, to having a plan if there is a breach. Let us do a full security analysis and present a hardened solution supported by staff education that will keep you safe.

Backup Management & Disaster Recovery

No matter how much we plan, somewhere along the line, a disaster will happen when you are least prepared. In the event of any of the situation, you need to have your data backed up and available. It also helps to redeploy equipment that may fail and could be the difference in returning to normal operation quickly. Here at Intercept, we like to follow the 3-2-1 Backup rule, which states; you should have at least three copies of your data, on at least two distinct types of media, with at least one copy offsite.

User Management

Efficiently manage your workforce with a wide array of functionalities to get maximum flexibility in setting up new employees or changing current user permissions based on roles or designations.